Shipping policy

Shipping Policy

Effective Date: October 4, 2026

At Fetch & Co., we're here to make finding great products for your pets simple. From everyday essentials to their next favorite toy, we work with trusted fulfillment partners to get your order from our store to your door.

Please review the information below before placing your order.

📦 Where We Ship

Fetch & Co. ships to customers in the United States, Canada, Mexico, and select international destinations.

Shipping availability may vary depending on the product and destination. Certain products may not be eligible for delivery to certain countries due to carrier restrictions, customs requirements, or supplier limitations.

🚚 Shipping Methods

We work with established shipping carriers and logistics partners to select an appropriate shipping method based on your order and delivery destination.

🇺🇸 United States

Orders shipping within the United States are generally shipped using FedEx Ground when available.

Average shipping time: Approximately 8 days

🇨🇦 Canada

Orders shipping to Canada may be shipped using UPS Ground when available.

🇲🇽 Mexico

Orders shipping to Mexico may be shipped using UPS Ground when available.

🌎 International

Average shipping time: Approximately 13 days

International shipping times may vary depending on the destination, customs processing, carrier operations, and the specific product ordered.

⏱️ Shipping Times

The shipping times shown above are average estimated transit times, not guaranteed delivery dates.

Delivery times can vary based on:

  • Your shipping destination
  • Product availability
  • Supplier processing time
  • Carrier delays
  • Customs clearance
  • Weather
  • Holidays and peak shopping periods
  • Local delivery services
  • Other circumstances outside of Fetch & Co.'s control

Some orders may arrive sooner than the estimated timeframe, while others may take longer.

We appreciate your patience while your order makes its way to you.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take some time to become active after the package leaves the fulfillment facility.

Depending on the shipping method, your package may be transferred between multiple logistics providers or handed off to a local carrier for final delivery. This is normal for international shipments.

You can use the tracking information provided in your shipping confirmation to monitor your order.

🌍 International Orders & Customs

For orders shipped internationally, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any customs duties, taxes, or additional fees that may apply are the responsibility of the customer unless otherwise stated at checkout.

Fetch & Co. does not control customs processing times or customs charges.

Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

📦 Multiple Shipments

If your order contains multiple products, your items may arrive in separate packages.

This can happen because products may be fulfilled from different warehouses or fulfillment partners.

If one item arrives before another, please allow additional time for the remaining package to arrive. You may receive separate tracking information for different items in the same order.

🏠 Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

Fetch & Co. is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

📭 Lost, Stolen, or Marked-as-Delivered Packages

Fetch & Co. is not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your property and with household members.
  2. Checking with neighbors or your building's package area.
  3. Contacting the shipping carrier.
  4. Contacting us if you need assistance reviewing your order information.

🛃 Customs Delays

International shipments may occasionally experience delays while passing through customs.

Customs inspections and clearance procedures are controlled by the destination country's authorities and are outside of Fetch & Co.'s control.

A customs delay does not necessarily indicate that your package is lost.

🐾 Our Commitment

We want your Fetch & Co. experience to be as smooth as possible.

While shipping times can vary, we will provide available tracking information and work with our fulfillment partners when an issue occurs with an order.

If you believe your package has been significantly delayed or there is another issue with your shipment, please contact us with your order number and tracking information so our team can assist.